Topic Outpatient care

Articles

Healthcare Providers: Preparing for the next normal after COVID-19

The length of disruption for patients continuing physical distancing remains unclear. However, most forward-looking healthcare organizations may use this time to materially scale virtual health offerings in ways that create competitive advantage.

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Major challenges remain in COVID-19 testing

There remain challenges and risk in considering “widespread testing” as the sole criterion for returning to work and activities.

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From “wartime” to “peacetime”: Five stages for healthcare institutions in the battle against COVID-19

Healthcare has found itself tested by the pandemic. The frontlines are delivering heroically, but the next normal for healthcare will look nothing like the normal we leave behind.

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Winning the (local) COVID-19 war

As governors, mayors and other leaders work to protect lives and livelihoods, they will need to confront this enemy across six domains, pressing hard to safeguard industries, and using data to adapt based on ‘the facts on the ground’.

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Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

Healthcare stakeholders on the frontlines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’ questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.

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Insights on mental health from a 2019 McKinsey Consumer survey

McKinsey conducted a national survey to understand the impact of unmet social needs on consumer health outcomes, utilization, and preferences. Given the link between unmet social needs and lower socioeconomic status, respondents for this survey included adult Medicare and Medicaid beneficiaries as well as low-income adults who were uninsured or who had purchased insurance through the individual market.

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The role of academic-based health systems: An interview with Catherine Jacobson and Thomas Zenty

Catherine Jacobson, president and CEO of Froedtert Health, and Thomas Zenty, CEO of University Hospitals, explain how their academic medical centers and academic-based health systems are finding their niche in the healthcare ecosystem. As these centers develop, how do changing consumer expectations and social determinants of health change their vision for the future?

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Why social determinants matter for children’s health: An interview with Michael Fisher

The president and CEO of Cincinnati Children’s Hospital explains how social determinants of health (e.g., education, housing, social support) affect children’s health outcomes, and how organizations that invest and intervene early can generate both near- and long-term value.

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The evolution of healthcare-provider profit pools

Why nonhospital-provider segments are primed for growth—and why that matters.

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To succeed in a healthcare transformation, focus on organizational health

In transformations, healthcare providers and payers must attend to their organizational health, not just their short-term performance.

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Promoting an overdue digital transformation in healthcare

Research from over 30 countries offers insight into providing digital healthcare, including practical steps for key stakeholders.

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The hospital is dead, long live the hospital!

Hospital care is changing both rapidly and radically. Because of innovations in care delivery and organisational structures, future hospitals are likely to be very different from those of today.

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The era of exponential improvement in healthcare?

Technology-driven innovation holds the potential to improve our understanding of patients, enable the delivery of more convenient, individualized care—and create $350 billion–$410 billion in annual value by 2025.

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Addressing the social determinants of health: Capturing improved health outcomes and ROI for state Medicaid programs

The social determinants of health (SDoH) strongly contribute to variations in health status. Addressing SDoH can help ensure access to high-quality care, improve outcomes, and manage costs.

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The productivity imperative for healthcare delivery in the United States

Healthcare is a key component of the US economy, but healthcare spending increases consistently outstrips GDP growth. Improving productivity in healthcare delivery could change this dynamic without harming patient care.

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The silent shapers of healthcare services

The US healthcare services industry is at a tipping point, but who—or what—is driving the undercurrents of change?

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Why we need bolder action to combat the opioid epidemic

Although the opioid crisis in the US is gaining increased attention, the steps taken to date to combat it are insufficient. Our research suggests that much broader—and bolder—action is required.

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Revisiting the access imperative

Challenges with access continue to frustrate consumers and stunt health systems’ financial performance. Engaging clinicians and improving productivity are vital to address this dual issue.

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The future of healthcare: Finding the opportunities that lie beneath the uncertainty

Healthcare is a dynamic industry with significant opportunity, but cost concerns, uncertainty, and complexity can also make it an unnerving one. Substantial upside exists for players that can deliver value-creating solutions and thrive under uncertainty.

Articles

Low back pain: Two insights on treatment patterns from a patient journey analysis

Low back pain is common and costly. By providing a longitudinal view of treatment patterns, patient journey analytics can identify opportunities for timely, high-quality, cost-effective interventions.

Reports

Against the odds: How payors can succeed under persistent uncertainty

The US health insurance industry continues to be defined by uncertainty. The 25 articles in this compendium can help health insurers navigate the changes ahead.

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Why understanding medical risk is key to US health reform

In our healthcare system, those in the best position to control risks and costs often have inadequate incentive to do so. Refining healthcare financing and reimbursement requires a deep understanding of the nature of medical risk.

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How tech-enabled consumers are reordering the healthcare landscape

Consumers’ accountability for healthcare spending is increasing, and more than a thousand companies are developing new digital/mobile technologies that should allow consumers to take greater control over their healthcare choices. This combination may disrupt the industry’s migration toward larger, more integrated systems and put almost $300 billion—primarily, incumbent revenues—into play.

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Improving care delivery to individuals with special or supportive care needs

What states, private payors, providers, and technology companies are doing to control costs and improve outcomes for individuals with behavioral health conditions or in need of long-term services and support, including those with intellectual or developmental needs.

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Debunking common myths about healthcare consumerism

As consumers take an increasingly active role in healthcare decision making, payors and providers need an accurate understanding of how healthcare consumerism is playing out. Using data from surveys of thousands of people across the U.S., we debunk eight of the most common myths circulating in the industry.

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Designing and implementing an integrated oncology care management program

The newer approaches to managing oncology care have been somewhat effective in controlling near-term costs, but are often cumbersome and create friction between stakeholders. A more integrated program, however, can deliver long-term benefits to both payors and providers.

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One-on-one with Dr. Christopher Chen

What happens when our paradigm of care is challenged, and a new model is built from the ground up?

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How to improve clinical behavior in primary care

Getting physicians to make significant changes to their day-to-day activities can be difficult. But the result can be better patient outcomes and lower healthcare costs.

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Changing patient behavior: The next frontier in healthcare value

To address the rising cost of chronic conditions, health systems must find effective ways to get people to adopt healthier behaviors. A new person-centric approach to behavior change is likely to improve the odds of success.

Reports

Accounting for the cost of U.S. healthcare: Pre-reform trends and the impact of the recession (2011)

This report analyzes US healthcare spending trends overall and by category of care, and compares US healthcare expenditures with other developed countries.

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Using care pathways to improve health systems

Care pathways enable health systems (and other healthcare organizations) to make evidence-based decisions about where to focus improvement efforts.

Reports

Accounting for the cost of US healthcare: A new look at why Americans spend more (2008)

At the time of publication, the United States spent $650 billion more on healthcare than expected, even when adjusting for the economy’s relative wealth. This report examines the underlying trends and key drivers of these higher costs.