Consumer
Research into Leading Consumer Companies
McKinsey’s Consumer Experience Practice has conducted research into 75 leading consumer companies to identify best practices in creating a strong consumer experience. The research included interviews to better understand how each company performs on different elements of consumer experience. Best practices were identified through those interviews as well as through McKinsey’s extensive experience serving clients on this topic.
Our Tools & Research
- Consumer Exchange Simulation
- Consumer Health Insights (CHI) Survey
- Customer Experience Survey
- Exchange Offering Database
- Labor Optimization Tool (LOT)
- McKinsey Predictive Agent-based Coverage Tool (MPACT)
- Medicaid Consumer Survey
- Medicaid Managed Care Program Database
- Medicare Growth Model
- Organizational Health Index (OHI)
- OrgLab
- Payor Financial Database (PFD)
- Physician Survey
- Private Exchange Simulation
- Product Filing Review (PFR)
- Provider Reform Impact and Stress-test Model (PRISM)
- Provider-led Plan Database
- Research into Leading Consumer Companies
- Roll Forward Model (RFM)
