Meredith Lapointe is a Partner in McKinsey’s San Francisco office and co-leads the Organizational Excellence capability within McKinsey’s Healthcare Systems & Services Practice. She focuses mainly on growth strategy and hospital workforce excellence covering topics including nursing productivity, compensation strategy, physician alignment, manpower planning, outsourcing, and service line strategy. She is also passionate about the patient experience and balancing the shift toward consumer-driven healthcare with effective population health management.
Drawing on deep expertise of heavily unionized and union regulated environments, Meredith has led negotiation strategy, contract management and strike planning. She also developed a nursing labor optimization tool which helps facilities forecast demand, understand the flexibility and total cost picture of their workforce, and plan core staff and flex labor accordingly.
Meredith’s recent experiences include leading a system-wide labor optimization program to address labor mix (35+ facilities) including identifying and addressing 5–10% total labor savings for in-scope departments and functions; implementing a cost saving program to reduce premium pay across a large region (~10 facilities) including reducing premium pay spend by 40%; and leading a system-wide growth operations initiatives across direct patient care initiatives including medical home continuity, care transitions, and physician access.
Meredith received an MBA from the Tuck School of Business at Dartmouth College and a BE in biomedical engineering and BA in mechanical engineering and studio art also from Dartmouth College. Recent articles of Meredith’s include “Beating the odds: Hiring and retaining an RN workforce to optimize patient outcomes and minimize unnecessary expense” (McKinsey & Company, December 2016) and “Optimizing the nursing skill mix: A win for nurses, patients, and hospitals” (McKinsey & Company, May 2014).