Brandon Carrus is a Senior Partner in McKinsey’s Cleveland office and the leader of the Healthcare Operations Practice. His client service focuses primarily on Healthcare Providers, Payors and Health Services organizations. His areas of expertise include multi-lever performance transformation as well as service operations strategy, customer experience and engagement, clinical operations and technology.
In recent years, Brandon has helped numerous healthcare clients on a range of strategy and operations issues. For example, he has helped hospitals improve access and wait times across inpatient, outpatient, specialty, OR and ED. He has also enabled large health insurers implement strategies to improve the operating model, leveraging methods to such as digital transformation, advanced analytics, strategic sourcing and lean operations to drive productivity, service and quality across the value chain.
Before joining McKinsey, Brandon worked as a mechanical engineer in consumer product design and industrial goods manufacturing. He is a lean operations specialist with transformation experience spanning 20 years across industries.
Brandon received both his MS and BS degrees in mechanical engineering from Massachusetts Institute of Technology. Brandon is a published author in the field of hospital operations and manufacturing implementation techniques. Recent articles of Brandon’s include “A hospital-wide strategy for fixing emergency department overcrowding” (McKinsey & Company, January 2010) and “Measuring the patient experience: Lessons from other industries” (McKinsey & Company, August 2015).