Latest insights


Recession and resilience: Preparing healthcare leaders for the next economic downturn

Economic ebbs and flows are called “cycles” for a reason. The challenge for healthcare leaders is not whether the next downturn will occur—it’s whether you’re ready for it.


Omnichannel consumer interactions—a payer perspective

Omnichannel interactions are fundamentally improving the consumer experience in many industries. Payers should act now to keep up with rising consumer expectations.


For better healthcare claims management, think “digital first”

Although end-to-end digital claims management is still a distant vision, much can be gained from digitizing portions of the claims process today.


Finding the future of care provision: the role of smart hospitals

Smart hospitals make extensive use of innovative technologies to improve care quality and patient experience while reducing costs.


The hospital is dead, long live the hospital!

Hospital care is changing both rapidly and radically. Because of innovations in care delivery and organisational structures, future hospitals are likely to be very different from those of today.


The era of exponential improvement in healthcare?

Technology-driven innovation holds the potential to improve our understanding of patients, enable the delivery of more convenient, individualized care—and create $350 billion–$410 billion in annual value by 2025.