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Gretchen Berlin


Gretchen Berlin is a Partner in McKinsey’s Washington, DC office and a member of the Public Sector, Healthcare Systems & Services, and Organization Practices, drawing on her in-depth experience in the healthcare industry to serve clients.

A registered nurse by background, Gretchen has led numerous engagements with leading public- and private-healthcare organizations to develop innovative healthcare strategies and drive sustainable change through frontline-workforce and clinical transformations.

Most recently, Gretchen designed and implemented programs for a public-sector health system to improve quality and retention through a new frontline-nursing model, and to improve overall patient access to specialty-care services by 10–15%. She also created workforce strategies for large private-sector hospital systems, focused on achieving 5–10% labor cost efficiencies through total rewards strategies and changes to core staffing and skill mix. She also developed system-wide workforce-retention strategies to address and stop increased frontline turnover.

Gretchen received a BS degrees in health care management and nursing from University of Pennsylvania. Prior to joining McKinsey, she was a hospital administrator in commercial strategy at Guy’s and St Thomas’ NHS Foundation Trust in London, United Kingdom. Recent articles of Gretchen’s include “Beating the odds: Hiring and retaining an RN workforce to optimize patient outcomes and minimize unnecessary expense” (McKinsey & Company, December 2016), “Optimizing the nursing skill mix: A win for nurses, patients, and hospitals” (McKinsey & Company, May 2014), and “Health-focused redesign: Creating a payor organization for the future” (McKinsey & Company, February 2014).