Latest insights

Articles

In the healthcare industry, profit pool growth has varied widely over the past five years

Growth, major changes, and strong value-creation potential make healthcare an exciting industry. At the same time, uncertainty and complexity make it an unnerving one.

Articles

The Quality Payment Program under MACRA: Strategic implications for providers and payers

Performance measurement for the Quality Payment Program (QPP) has begun. Although 2017 is a transition year, providers and payors need to start planning for the future, given the QPP’s implications for them.

Multimedia

Insights into the 2018 individual exchange market

This analysis reflects carrier participation, pricing, and plan type trends for the 2018 individual exchange open enrollment period. Findings are across 50 states and D.C.

Articles

Putting the right price on customer interactions

Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their customers really want—and how much to charge for them.

Multimedia

Planning for the future of healthcare: A conversation with Ken Burdick, CEO, WellCare

Ken Burdick, CEO, WellCare shares his perspective on major trends and opportunities in US healthcare with David Nuzum, Senior Partner, McKinsey and Company.

Articles

Low back pain: Two insights on treatment patterns from a patient journey analysis

Low back pain is common and costly. By providing a longitudinal view of treatment patterns, patient journey analytics can identify opportunities for timely, high-quality, cost-effective interventions.